What we do

We can support your hospitality business with all your alcohol compliance requirements. This support includes completing alcohol compliance applications on your behalf, training your staff, and managing your alcohol-related risks. We can help you meet the requirements of the Sale and Supply of Alcohol Act 2012 while you focus on running a successful business.
New businesses
There are lots of things to consider when you are starting a new business — especially if you are going to sell alcohol. Speaking to ACG in the early stages can save you money in the long run. It will make the alcohol licensing process quicker and smoother and give you certainty for your licence. No matter where you are based in New Zealand, we can help you plan how your premises will be managed and how you will sell and supply alcohol before you even have a licence. We can assist with alcohol management plans and putting systems in place from the very start which will make gaining compliance easier for you. We can also help you understand the implications for licensing compliance and enforcement once your business is open.
Property developers
If you are a property developer there are many factors to consider when building a premises for bars or restaurants:
  • treatment of common boundaries
  • how you want to use outside areas
  • lighting
  • smoking areas
  • use of public land
  • how patrons will be queued
  • noise
  • Crime Prevention Though Environmental Design (CPTED)
We can help you and your future tenants by:
  • understanding the implications of the Sale and Supply of Alcohol Act 2012 and how to navigate the licensing process
  • ensuring certainty for your tenants
  • minimising the delay in your tenant occupying the building
  • minimising any building fit-out changes because of licensing requirements
  • planning in advance to ensure a seamless licensing process
  • attending pre-application meetings with the council on behalf of you, or accompanying you
Systems, staff & training
We can provide your business with ongoing training to ensure your staff are aware of their responsibilities under the Sale and Supply of Alcohol Act 2012, while ensuring that your customers have a great experience at your premises. We can manage your ongoing training needs in accordance with the risk of your premises. We will ensure that your business has the correct systems, staff and training in place at all times including maintaining your manager’s register and notices of management change. For special licensees and large events we can develop alcohol management plans, provide staff training and briefings pre event and debriefs post event.
We provide:
  • Ongoing training
  • One-off training
  • Full management of compliance under the Sale and Supply of Alcohol Act 2012
  • Briefings and training for staff at special events
  • De-briefs for staff at special events
  • Alcohol management plans
  • Risk management
  • Management of duty manager register and notices of management change
  • Record keeping with regard to staff training
Hearings support
ACG have a wealth of advocacy experience at DLC and Alcohol Regulatory and Licensing Authority (ARLA) hearings.
We can help you by:
  • Ensuring applications are completed prior to hearings
  • Reviewing applications to identify any possible concerns
  • Advising what to expect from DLC and ARLA hearings
  • Liaising with the regulatory agencies pre-hearing
  • Assisting with preparation of evidence
  • Undertaking an environmental scan of the premises’s location
  • Assisting in preparing submissions
  • Providing relevant up-to-date case law
We provide support for on and off-licences, clubs, sports clubs and special licences, including:
  • New licence applications
  • Renewal applications
  • Temporary licence applications
  • Applications for manager’s certificates
  • Applications for special licences (big or small)
  • Alcohol management plans
  • Simple noise management plans
  • Queue management plans
  • Staff training
  • Full management of compliance
  • Record keeping including staff training records and records of duty managers
  • Advice should an enforcement application be made against your premises
  • Advocacy services - ACG can appear at DLC hearings and advocate for you
  • Communication with regulatory agencies and the District Licensing Committee on your behalf
  • Crime Prevention Through Environmental Design (CPTED) advice
Advisory services
We provide quick, reliable and effective advice in person, by phone or email.
Territorial Authorities
We work with inspectors and District Licensing Committees (DLCs). 
We can offer:
  • Inspector training 
  • Inspector mentoring 
  • DLC training 
  • DLC technical advice 
Continued Compliance Support Package
Our Continued Compliance Support Package is designed to support your business to ensure you comply with the Sale and Supply of Alcohol Act 2012 and your licence. We will tailor the package of support and costs to your specific business needs and you will get the same high level of service and knowledge whether you chose to pay annually or monthly.
Here is an example of a package for a new off-licence:
  • Initial review of your systems, staff and training
  • An annual compliance review of your systems and training
  • An annual staff training session tailored to your business
  • An annual mystery shopper visit
  • Complementary telephone advice and support (15 minute max per item)
  • Annual check in with the Alcohol Licensing Inspector for their feedback
  • A 15% reduction on further staff training
  • A reduced hourly rate if our advice will take more than 15 minutes
  • A reduction of 10% on any quoted services
  • We will provide formal feedback recommendations for improvement if required.
Contact us today to discuss how we can support your business on an ongoing basis .
Need more details? Contact us


We can provide you with more information or answer any queries you may have. Contact us today for a free no obligation quote.